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Introduction/PART ONE: DEFINITION AND OPERATIONALIZATION/Defining Quality/Measuring Quality/PART TWO: CASE STUDIES/Quality Measurement and Quality Assurance in European Higher Education/Quality in the French Public Service/Quality Improvement in German Local Government/Quality Improvement in Local Service Contracts/Environmental Services in Harlow/Quality in Swedish Higher Education/A Pilot Study/Costing Non-Conformance at an NHS Hospital/A Pilot Study/Quality Improvement in the Dutch Department of Defence/Enhancing Quality in the Police Service/Leicestershire Constabulary/PART THREE: OVERVIEW/Improvement Strategies/Concluding Reflections
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₹6952
₹6960
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Paperback
Out Of Stock
All inclusive*
Details
ISBN 13
9780803974654
Publication Date
-01-08-1995
Pages
-204
Weight
-247 grams
Dimensions
-140x216x10.97 mm
