Quality in Education

<p>Although hundreds of school improvement programs have been launched in the United States over the past quarter century, very few of them have been successful. The author of Quality in Education: An Implementation Handbook, an experienced quality expert who specializes in education, believes that many of these programs could have succeeded had their developers understood and applied the theories and methods of Total Quality Management (TQM). This book explains how to avoid the pitfalls that doomed previous efforts to failure, and apply TQM to build a strong foundation for success.<br>Beginning with the basic concepts and tools, this book is your complete guide as you embark on your quality journey. The handbook explains the importance of making a commitment to change and establishing a shared vision of quality, and discusses tools and techniques for overcoming resistance and developing a quality culture. The book covers new methods you can use to manage change, and includes exercises to help you apply the ideas in your organization. Examples from successful schools demonstrate how Total Quality Management can be applied to every area of education, from classroom management to building maintenance.<br>Quality in Education: An Implementation Handbook teaches you how to make fundamental changes to the way people in your district or school view education and themselves as educators. Using the principles and methods in this book ,you can realize the tremendous benefits of quality - continuous improvement in every educational process.</p> IntroductionWhat Does It Take for a School or District to Be Successful?History of QualityTotal Quality SchoolsTotal Quality Schools ModelLeadershipMalcolm Baldridge National Quality Award for EducationThe Award CriteriaWhy Should Schools Implement the Malcolm Baldridge National Quality Award Assessment Process?TQM in EducationCharacteristics of a Total Quality SchoolHow Quality Supports the School Improvement ProcessImplementing Quality in the ClassroomClassroom DesignCurriculum IssuesEvaluation ProcessDiscipline IssuesInclusionThe TeacherParental InvolvementQualityThe Principles of QualityDr. W. Edwards Deming's Quality Principles Applied to EducationExamples of Quality SchoolsBay-Arenac Intermediate School DistrictRegion 3 Technical High SchoolTQM Implementation WheelOrganizing for QualityDetermining the Requirements for SuccessPresentation to the School BoardQuality Steering CommitteeQuality Steering Committee Meeting GuidelinesCreating Quality Task TeamsThe Problem-Solving CycleOrganizing for QualityPlanning for QualityImplementing QualityMonitoring for QualityProblem-Solving Tools and TechniquesTeam BuildingDeveloping a Customer FocusBeliefs and ValuesVision StatementMissionCritical Success FactorsGoals and ObjectivesQuality Benefits StatementBasic Problem-Solving ToolsFlowchartCheck SheetPareto DiagramCause-and-Effect Diagram (Fishbone Diagram)GraphControl ChartHistogramScatter DiagramTimeline ChartForce Field AnalysisAffinity DiagramProcess ModelingProfessional AssessmentCost of QualityQuality Application GridNecessary and Avoidable CostsContinuous ImprovementExamining ProcessesInput-Output ModelContinuous ImprovementWhy TechniqueBenchmarkingConclusionIndex