Quality Management

This book contains seven chapters. The first chapter is an introduction to quality. It covers introduction evolution of different quality concepts definitions & dimensions of quality understanding of quality management inspection quality assurance quality control & philosophy of different quality guru. Chapter 2 describes quality engineering & management tools techniques & standards. It covers 7 QC tools & 7 new management quality tools 5S technique KAIZEN Poka Yoke quality circles cost of quality quality management standards & quality awards. Chapter 3 describes total quality management. It covers introduction definitions of TQM characteristics and principles of TQM and advantages and barriers of TQM. Chapter 4 explains designing for quality it covers concurrent engineering quality function deployment and failure mode & effect analysis. Chapter 5 describes design of experiments it covers introduction of DOE & taguchi approach achieving robust design steps in experimental design. Chapter 6 describes about JIT lean manufacturing agile manufacturing world class manufacturing TPM benchmarking BPR & six sigma. Chapter 7 describes quality in service sectors.