Quality of Customer Service in Central Cooperative Banks

Commercial banks and co-operative banks are the two major divisions of the banking sector in India. Commercial banks besides performing the traditional banking services play a significant role in achieving economic progress through numerous ways such as capital formation and financing various sectors like industry trade agriculture transport and self employment. On the other hand co-operative banks promote saving habits of the farmers and other weaker sections of the community and meet their credit needs. For fulfilling their avowed goals co-operative banks concentrate more on the rural areas of India. Thus commercial banks and co-operative banks are contributing their resources and efforts in achieving the economic progress of the country.