<p><span style=color: rgba(0 0 0 1)>My first few years </span>working in recruitment felt empty and unfulfilling so I sought meaning elsewhere in my life and began volunteering at a suicide hotline. During the rigorous training process I was shown the dazzling power of active listening of patiently and intentionally encouraging someone to say more about how they are feeling. It soon became clear that the techniques I was learning could revolutionize my approach to recruiting.</p><p>The predominant issue in this field is that nobody teaches recruiters how to hire. There's no formula available no set of steps based on best practices to follow and as a result hiring can be an intensely confusing process. Occasionally we might get lucky and make a great hire but we often settle for less than the perfect fit hurting both our company and the candidate in the process.</p><p>The hotline opened my eyes to the fact that it doesn't have to be this way. The process of recruiting can be smooth structured and reliable and can even have a certain beauty to it. What I offer you in this book is not a highly specific approach that should be adopted to the letter; instead it is a glossary of ideas that if understood and embraced can transform your recruiting process and ultimately your company. What's more exciting than that?</p>
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