Reducing Labor Turnover in Financial Institutions

A practical guide for executives and managers in banking savings and loans credit unions insurance and brokerage firms this book addresses the labor turnover problems that currently affect even the most successful financial institutions. The combined effects of slackened population growth deregulation and computerization have brought enormous pressures to do more work at a faster pace with less time to train employees and catch their mistakes. Labor turnover only exacerbates these problems and related costs. But as the Creerys illustrate labor turnover is resistant to most attempts to reduce it since it is a problem with multiple causes. Their work serves as an important guidepost to those confronted with this relatively new problem in financial institutions.