Reducing TCO of customer service with VoIP and Secure Chat

Today a customer service usually uses only one type of communication to be reached by their client; the telephone. With the technology of today a customer service of a company can be reached with other methods which are fast secure and cheaper. These technologies are based on the infrastructure offered by Internet. This document will present analysis prove and define that new technologies can be used to improved customer service these communications are already in fact used by many consumers to contact a customer representative.