Relationship Marketing Re-Imagined

Marketing is arguably amidst a paradigm shift. With the emerging value co-creation perspective a single transaction can blossom to a process in which the customer and the marketer collaborate (rather than negotiate) for best total value through products features delivery terms maintenance and financing options for both B2B as well as B2C markets. Marketers increasingly need to develop and maintain long-term win-win relationships that extend beyond customers such as those with distributors dealers suppliers competitors and other external influencers. Business executives marketing students and those who are interested in learning about the transformative power of relationship marketing and CRM analytics in the business enterprise would highly benefit from reading this book.