Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight


LOOKING TO PLACE A BULK ORDER?CLICK HERE

Piracy-free
Piracy-free
Assured Quality
Assured Quality
Secure Transactions
Secure Transactions
Fast Delivery
Fast Delivery
Sustainably Printed
Sustainably Printed
Delivery Options
Please enter pincode to check delivery time.
*COD & Shipping Charges may apply on certain items.
Review final details at checkout.

About The Book

Can Your Team Improve Your Customers Delight? We like to think our staff are just as good when we arent around as when we are. But not all of them are. Some are doing downright stupid things to your customers. And driving them away. How do you know what theyre doing? You cant always know. But you can regularly reinforce what you want them to do. Not by lecturing at them nagging and scolding. But by presenting scenarios and discussing them either as a group or individually. Remarkable Customer Service ... and Disservice is designed to be a tool for growth -- for you individual staff members and your whole team.
downArrow

Details