Resolving Conflict

<p>RESOLVING CONFLICT provides a step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative <em>emotions </em>using the <em>reason</em> to understand the situation and consider alternative conflict resolution strategies and employing the <em>intuition</em> to come up with alternatives and decide on the best approach. In time this model becomes second nature so it can be easily applied in any situation.</p><p> The book features a wide range of hands-on techniques and examples with chapters that explore:</p><p>- assessing major conflicts and determining their causes</p><p>- tools of communication negotiation and empathy</p><p>- creating alternatives and finding solutions</p><p>- ways of turning conflicts into creative opportunities</p><p>- dealing with both work and personal conflicts</p><p>- making conflict management a part of your life.</p><p>GINI GRAHAM SCOTT PhD is a nationally known writer consultant speaker and workshop leader specializing in business and work relationships and professional and personal development. She is the founder of Changemakers Publishing and Writing and has published over 50 books on diverse subjects. She has received national media exposure for her books.  </p>