Retail Banking and Wealth Management

Retail Banking & Wealth Management is a core subject under the revised JAIIB 2026 syllabus prescribed by the Indian Institute of Banking & Finance (IIBF). This book presents a comprehensive overview of retail banking products services and wealth management practices tailored specifically for banking professionals and JAIIB aspirants.In today’s evolving banking environment bank branches have transformed into one-stop financial service hubs catering to deposits credit investment and advisory needs of customers. Rapid technological advancements and changing customer expectations have significantly reshaped retail banking operations. This book addresses these changes with a strong focus on digital banking and customer-centric service delivery.The content is structured in a modular format to ensure conceptual clarity practical understanding and focused exam preparation. It equips learners with both foundational knowledge and insights into contemporary retail banking and wealth management practices.Book Modules:Module A: Retail Banking – Fundamentals of retail banking role of branches customer relationship management and service delivery modelsModule B: Retail Products and Recovery – Deposit products loan products credit appraisal documentation NPA management and recovery mechanismsModule C: Support Services – Marketing of Banking Services/Products – Cross-selling customer acquisition service quality and use of technology in marketingModule D: Wealth Management – Investment products financial planning mutual funds insurance pension products and advisory servicesKey Features:Fully aligned with the latest JAIIB syllabus 2026Comprehensive coverage of retail banking and wealth management conceptsSpecial emphasis on digital banking and recent developmentsSimple structured and exam-oriented presentationIdeal for JAIIB candidates retail bankers and banking professionalsThis book serves as a complete guide for the Retail Banking & Wealth Management paper of the JAIIB 2026 examination. It supports aspirants in developing practical expertise managing retail banking operations effectively and building a strong foundation for a successful banking career.