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About The Book
Description
Author
Learn communication techniques and strategies by going in the room first hand with true stories of the mediation process. These twelve stories are a profile of the work that I did in the California Superior Court Small Claims Division. Each case demonstrates different challenges and the techniques that I used to foster resolution. The last chapter called the Tool Box summarizes basic tools for communication in mediation and the strategies for success.
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Details
ISBN 13
9781684712199
Publication Date
-06-11-2019
Pages
-156
Weight
-221 grams
Dimensions
-152x229x9.18 mm
