Routledge Handbook of Language in the Workplace

<p><em>The Routledge Handbook of Language in the Workplace</em> provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The <em>Handbook </em>covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the <em>Handbook </em>highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the <em>Handbook </em>foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse. </p> <p>Preface</p><p><em>Meredith Marra and Jo Angouri</em></p><p>Acknowledgements</p><p>Introduction<br><i>Bernadette Vine</i></p><p>Section I: Theoretical and Methodological Approaches</p><p>1 Interactional Sociolinguistics<br><i>Cynthia Gordon and Joshua Kraut</i></p><p>2 Conversation Analysis<br><i>Merran Toerien</i></p><p>3 Critical Discourse Studies<br><i>Veronika Koller</i></p><p>4 Linguistic Ethnography<br><i>Nick Wilson</i></p><p>5 Corpus Linguistics<br><i>Michael Handford</i></p><p>6 (Im)politeness Theory<br><i>Michael Haugh and Yasuhisa Watanabe</i></p><p>7 Rapport Management<br><i>Jeannie Fletcher</i></p><p>8 Social Constructionism<br><i>Mariana Lazzaro-Salazar</i></p><p>9 Communities of Practice<br><i>Brian W. King</i></p><p>10 Genre Theory<br><i>Kieran A. File</i></p><p>Section II: Different Workplace Settings</p><p>11 Corporate Settings<br><i>Dorien Van De Mieroop and Jonathan Clifton</i></p><p>12 Language in Blue-Collar Workplaces<br><i>Dorte Lønsmann and Kamilla Kraft</i></p><p>13 Language in Legal Settings<br><i>Bronwen Innes</i></p><p>14 Service Encounters<br><i>J. César Félix-Brasdefer</i></p><p>15 Call Centre Discourse<br><i>Jon S. Y. Hui</i></p><p>16 Genetic Counselling<br><i>Olga Zayts</i></p><p>Section III: Key Areas of Workplace Talk</p><p>17 Directives in Workplace Discourse<br><i>Junko Saito and Haruko Minegishi Cook</i></p><p>18 Relational Talk at Work<br><i>Julien C. Mirivel and Ryan Fuller</i></p><p>19 Humour in the Workplace<br><i>Bernie Chun Nam Mak</i></p><p>20 Workplace Narratives<br><i>Hans J. Ladegaard</i></p><p>21 Miscommunication at Work<br><i>Maria Stubbe</i></p><p>22 Conflict Talk<br><i>Almut Koester</i></p><p>23 Argumentation in the Workplace<br><i>Jérôme Jacquin</i></p><p>24 Interpreting in the Workplace<br>Chase Wesley Raymond</p><p>Section IV: Identity and the Workplace</p><p>25 Gender and the Workplace<br><i>Louise Mullany and Melissa Yoong</i></p><p>26 Leadership<br><i>Stephanie Schnurr</i></p><p>27 Intercultural Communication in the Workplace<br><i>Janet Holmes</i></p><p>28 Identity in the Workplace in a Context of Increasing Multilingualism<br><i>Georges Lüdi</i></p><p>29 Men's Talk in Women's Work: Doing Being a Nurse<br><i>Joanne McDowell</i></p><p>30 Professional Identity Construction: Cabin Crew Discourse<br><i>Barbara Clark</i></p><p>Section V: Applications</p><p>31 Vocational Education<br><i>Stefano A. Losa</i></p><p>32 Gender, Language, and Leadership: Enabling Women Leaders<br><i>Judith Baxter</i></p><p>33 Language Preparation for Internationally Educated Professionals<br><i>Julie Kerekes</i></p><p>34 Language Learning On-the-Job<br><i>Lynda Yates</i></p>