Runways To Resilience

<p>Ever tried calming a passenger convinced the plane is definitely crashing because of a little turbulence? Or explaining to someone that no! their oversized bag will not magically shrink to fit the overhead bin?</p><p>Welcome to customer experience at 35000 feet.</p><p>In Runways to Resilience Neha Arora shares the hilarious heartfelt and sometimes downright ridiculous lessons she picked up in the skies and how they translate to leadership business and everyday life. From gate drama and meal meltdowns to startup turbulence and toddler negotiations Neha proves that resilience is not about avoiding chaos. It's about navigating it with humour grace and maybe a well-timed extra dessert.</p><p>This is not another boring leadership manual. Think of it as your boarding pass to the messy funny and very human side of service and calm under pressure. You will laugh nod and maybe even rethink the way you handle your own difficult passengers whether they are clients colleagues bosses or let's be honest family members.</p><p>Because here's the thing: leadership is not a title. It's an attitude. And sometimes the best lesson starts with a coffee a smile and the patience not to roll your eyes at 30000 feet.</p><p>So buckle up this is your captain speaking: it's going to be a funny bumpy and surprisingly inspiring ride.</p>