Service Concepts for Management

<p>If you want to have the competitive edge in your personal and professional life then it’s imperative to understand the subject of service. Service in itself can be described as a client/provider interaction that creates and captures value while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined the two concepts constitute the subject of service.</p><p>Harry Katzan Jr. director of the Service Institute of Hilton Head takes a closer look at this newly emerging scientific field for academics and practitioners alike. With an easy-to-understand format Harry Katzan Jr. offers a comprehensive introduction to service concepts for persons in business education and government.</p><p>Useful as a textbook and a professional guide this innovative study contains seven chapters each ending with a comprehensive summary a list of key words questions and additional selected readings. Harry Katzan Jr. provides concrete examples and in-depth discussion on such timely topics as the following:</p><p>    Service concepts<br />    Service systems<br />    Information service<br />    Service management<br />    Service business<br />    Service technology</p><p>Service has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field and change how you think and perceive your world with Service Concepts for Management.</p>