Service delivery through Information Systems in TANROADS Dar Es Salaam and Mwanza

Master's Thesis from the year 2012 in the subject Computer Science - Commercial Information Technology language: English abstract: This study intended to investigate the status of TANROADS Information Systems and the services offered in Dar-es-salaam and Mwanza. A descriptive design is used as a tool of gathering relevant information to meet the study objectives. Hence the study made a critical examination on the range of services and the gap experienced in service provision. The study deployed a random sampling procedure to arrive at its findings i.e. achieving a representative sample from the targeted population from which the data were collected and analysed applying descriptive statistics. The findings are presented also on figures and percentages showing the relevancy of data to TANROADS information systems. The study has revealed critical factors which would affect TANROADS information systems implementation and utilization. Recommendations related to enhance the current status of TANROADS Information systems are presented: (i) adoption of ERP software in order to co-ordinate the available functional systems. (ii) developing ICT infrastructures and (iii) train the TANROADS employees and the TANROADS Information System users.