Service Efficiency of Pallavan Transport Corporation

This book examines the Service Efficiency of Pallavan Transport Corporation Ltd. in Madras (Chennai) City. The success of firms mainly depends on the extent to which the firms are managed efficiently. The performance of firms is influenced by service efficiency of public transport. The study of Service Efficiency of public transport would be helpful for the operators and Governments to frame policy for better efficiency. Besides it is also helpful to service providers/Government to decide best way to provide best transport service to the common public. It is beneficial for the transport firms to enhance the quality of corporate strategy and to protect the interests of all the stakeholders including passengers policy makers apex regulating bodies and the standard of living as a whole. Besides it increases the responsiveness of the firm to the needs of the society.