English
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About The Book
Description
Author
<p>This book offers insights into the demands made on staff in service encounters in tourism events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives questions and summaries.</p>
Piracy-free
Assured Quality
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Delivery Options
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*COD & Shipping Charges may apply on certain items.
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Details
ISBN 13
9781845417260
Publication Date
-30-01-2020
Pages
-210
Weight
-306 grams
Dimensions
-156x234x11.28 mm
