Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)

<h1>Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!</h1><p>SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.</p><p>SIAM supports cross-functional cross-process and cross-provider integration. It creates an environment where all parties:</p><ul><li>Know their role responsibilities and context in the ecosystem</li><li>Are empowered to deliver</li><li>Are held accountable for the outcomes they are required to deliver</li></ul><p><em>Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK) Second edition</em> has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification as well as serve as a useful reference guide once they are implementing SIAM practices.</p><p>Suitable for anyone working in ITSM (IT service management) IT service integration and project management the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.</p>