Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

<h2>The official guide for the EXIN SIAM™ Professional certification</h2><p>SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.</p><p>SIAM supports cross-functional cross-process and cross-provider integration. It creates an environment where all parties:</p><ul><li>Know their role responsibilities and context in the ecosystem</li><li>Are empowered to deliver</li><li>Are held accountable for the outcomes they are required to deliver</li></ul><p><em>Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK) Second edition</em> has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in <em>Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK) Second edition</em>.</p><p>The book will appeal to:</p><ul><li>Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM™ Professional certification</li><li>Customer organizations and their staff looking for guidance when managing a multi-service provider environment</li><li>Service integrators and their staff wishing to work in a SIAM ecosystem effectively</li><li>Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem</li><li>Consultants in service management and other frameworks who wish to expand their knowledge</li></ul><h2>Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization!</h2>