Service Management in an Equipment Dealership

<p><strong style=color: rgba(0 0 0 1)>The service department is increasingly important in the equipment dealership </strong><span style=color: rgba(0 0 0 1)>making your role more complex and challenging than ever before. Companies that are your customers have seen tremendous change in the past decade. Thousands have gone out of business and those left have grown dynamically. As we go forward there will be fewer and fewer decision-makers deciding who services these customers. </span></p><p><span style=color: rgba(0 0 0 1)>Because of these changes building a solid relationship with these companies will be vital to every dealership. Management contracts will be the norm as customers outsource all functions that are not part of their core businesses. The success of these long-term contractual relationships depends significantly on you and your department. </span><strong style=color: rgba(0 0 0 1)>The customer service you provide the value of your services and the cost and expense control you maintain will determine your dealership's success in the future.The purpose of this book is to prepare you for this opportunity and challenge. And the training and tools that go along with it. </strong></p><p><br></p><p><strong style=color: rgba(0 0 0 1)><u>Service Management in an Equipment Dealership is a book that will help you professionally manage your dealership's service department. </u></strong></p><p><span style=color: rgba(0 0 0 1)>Our view of service and the service manager we present may differ significantly from how you currently view your position and department. In many dealerships service has been considered a support function not a profit center or department. </span></p><p><strong style=color: rgba(0 0 0 1)>Here we argue that not only is service of increasing importance and satisfying customers critical but also as a profit center. </strong><span style=color: rgba(0 0 0 1)>Generally we use the term dealership for either a distributor or the dealership. </span><strong style=color: rgba(0 0 0 1)>Because of its increasing importance examining service individually regarding efficiency effectiveness productivity expense control and profitability is vital. </strong><span style=color: rgba(0 0 0 1)>We have presented long-term objectives in several critical areas that you can use as guidelines for best practices. Your job will be to set short-term objectives based on your company's strategies and market. </span></p>