English
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About The Book
Description
Author
The purpose of this book is to assess how service quality affects customer satisfaction in the public sector empirical evidence from Ethiopian revenue and customs authority. The book attempted to identify the relationship between service quality dimensions and customer satisfaction. Besides it addressed the effect of service quality dimensions on customer satisfaction. Based on the research findings the book suggested important recommendations.
Piracy-free
Assured Quality
Secure Transactions
Delivery Options
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*COD & Shipping Charges may apply on certain items.
Review final details at checkout.
Details
ISBN 13
9786200290021
Publication Date
-23-08-2019
Pages
-76
Weight
-111 grams
Dimensions
-150x220x4.5 mm
