English
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About The Book
Description
Author
Dear ReadersWe describe some of the trends in the hotel and restaurant industry but also some of the characteristics of the same in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
Piracy-free
Assured Quality
Secure Transactions
Delivery Options
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*COD & Shipping Charges may apply on certain items.
Review final details at checkout.
Details
ISBN 13
9783734735370
Publication Date
-02-12-2014
Pages
-66
Weight
-93 grams
Dimensions
-148x210x3.47 mm
