Service Quality Management in Banking Sector

The book discusses the primary data analysis of Service Quality and Customer Satisfaction among Private Public and Foreign Sector Banks. Content of the book has been developed to fully support the researchers to conduct primary data analysis. Additionally this book discusses various statistical tests like Factor Analysis Normality Test Run-Test Mean and Standard Deviation Test One Sample t-Test Two Sample t-Test Anova Test Chi-Square Test Correlation Analysis and Regression Analysis. It will be useful for Ph.D. scholars researchers and academicians. This book is invaluable for anyone studying service quality in banking sector.