Service Quality Measurement - Data Management

Name: Service Quality Measurement - Data Management
Price: 1750 INR
Availability: InStock
Author: "Andreas Keller"
ISBN: 9783656005025

Andreas Keller

English

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Piracy-free

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Seminar paper from the year 2003 in the subject Business economics - Operations Research grade: 1.8 University of Strathclyde language: English abstract: Over the past decade Service Quality Measurement (SQM) has been receiving more attention worldwide and taking a more central role as a measurement of success. The notion of Service Quality is found well documented throughout the literature and describes the interactive process between the customer and the service provider. In general the SQM is