Service Science

If You Want To Have The Competitive Edge In Your Personal And Professional Life Then It'S Imperative To Understand Service Science. Service In Itself Can Be Described As A Client/Provider Interaction That Creates And Captures Value While A Service System Is Defined As A Structure Of People And Technology That Adapts To The Changing Value Of Knowledge In The System. Combined These Two Concepts Form Service Science. Harry Katzan Jr. Director Of The Service Science Institute Of Hilton Head Takes A Closer Look At This Newly Emerging Scientific Field For Academics And Practitioners Alike In Service Science. With An Easy-To-Understand Format Harry Katzan Jr. Offers A Comprehensive Introduction To Service Science For People In Business Education And Government. Useful As A Textbook And A Professional Guide This Innovative Study Contains Eight Chapters That Each End With A Comprehensive Summary A List Of Key Words Questions And Additional Selected Readings. In Addition Harry Katzan Jr. Provides Concrete Examples And In-Depth Discussion On Such Timely Topics As: -Service Concepts -Service Systems -Information Services -Service Management -Service Business -Service Technology Service Science Has Been Touted As The Up-And-Coming Discipline For The Twenty-First Century. Learn More About This Exciting Field And Change How You Think And Perceive Your World With Service Science!