SERVICE STRATEGY

<p>Lok's recommendations for improving service performance revolve around several key strategies:</p><p>1. Understanding and Predicting Client Emotions and Behavior<br/>&nbsp;This involves analyzing individual psychological challenges clients face and developing solutions to address them ultimately leading to improved service perception . For instance in the travel industry predicting future travel behavior from past patterns using both psychological and statistical viewpoints can help travel agents operate more successfully .</p><p>2. Application of Behavioral Economic Strategies<br/>. This interdisciplinary approach integrates insights from psychology with traditional economic theories to provide a comprehensive understanding of human behavior in economic contexts .</p><p>3. Attracting and Satisfying Clients<br/>A core aspect of improving service performance according to Lok is effectively attracting and satisfying client needs <br/>4. Satisfying Employee Needs<br/>Lok also recognizes the internal factors contributing to service performance. Creating a positive work environment and providing opportunities for growth and development for employees are crucial .</p><p>5. Raising Efficiency<br/>Implementing strategies to improve employee productivity and streamline processes is another key recommendation [.</p>