SIAM/MSI

<p>In order for multi-sourcing to be successful organisations must be capable of integrating their service providers into a single cohesive unit.</p><p><em>SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management</em> explains:</p><ul> <li>the merits of a multi-sourced approach to outsourcing service towers</li> <li>the benefits of multi-sourcing contracts with service providers for specified towers</li> <li>how to align multi-sourced services</li> <li>the challenges of using a multi-sourced model</li> <li>how to determine the IT operating model (with reference to the international standards ISO 38500 ISO 38501 and ISO 38502)</li> <li>the different types of service integration models (ISI ESI and ETSI) and the benefits and challenges of each</li> <li>aggregating service-level performance</li> <li>a multi-sourcing RFP approach taking into account structural operational and governance requirements.</li></ul><p>If you’re thinking of moving from a single-source to a multi-source outsourcing model <em>SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management</em> provides the answers to all of your questions.</p><p>David Clifford is a director of Pace Harmon an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management writing about ITIL® service agreements and international standards. He also initiated and contributed to the development and assisted with the promotion of EXIN’s IT Service Management qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT enabled services (ISO/IEC 30105).</p><p> </p><p> </p>