Soft Skills for Tough Jobs

<p><b>Ever come away from a conversation thinking 'I could have handled that better'?</b></p><p>Soft skills are a dark art but one you are already using when you are at your best.</p><p>With her simple NALED framework Lucy Harrison has already helped hundreds of leaders be at their best more often. Now you too can choose to hold a different kind of conversation.</p><p>Designed and road-tested with busy industry managers this guide and toolkit will help you improve team engagement ideas and performance.</p><p>LUCY HARRISON is the founder of leadership consultancy the Harrison Network delivering training and coaching in organizational development with a focus on human-centred leadership.</p><p><b>Foreword by Adrienne Kelbie CBE</b></p>