Software Metrics: Best Practices for Successful IT Management (Rothstein Catalog on Service Level Management)

If you have any responsibility for applying measurement to IT Application Development Application Support or Outsourced Service supply in these areas this is the book for you! You may be the Sponsor of a Software Metrics program responsible for implementing such a program or part of a Benchmarking initiative. This book can help you avoid the pitfalls inherent in such programs so that you make your program a success. SOFTWARE METRICS: BEST PRACTICES FOR SUCCESSFUL IT MANAGEMENT will give you a comprehensive introduction to the subject area. Beyond this the book provides a wealth of useful case study information and gives a wide range of useful practical measurement models based on years of experience across many industry sectors that you can start to use today. This book is unique in that as well as giving the technical subject background necessary to make Software Metrics work it presents a full lifecycle for measurement program development and implementation. This lifecycle breaks the whole complicated problem of getting a measurement program up and running into manageable phases; each one defined and described in detail with easy to follow descriptions. Even Function Point Analysis the break point for many a program is de-mystified and placed into the context of what it does and how it can work for you. All of this is presented in an easily understood style that assumes no prior knowledge while the experience of the author gained over twenty years of measurement practice in the IT arena is such that even experienced practitioners will gain from reading this book. ENDORSED BY THE EUROPEAN SOFTWARE PROCESS IMPROVEMENT FOUNDATION The European Software Process Improvement (ESPI) Foundation is pleased to endorse this book. We see it as a valuable and helpful contribution to the world wide challenge to achieve real and measurable process improvement within the software engineering industry. Only by sharing experiences both positive and negative can we hope to accelerate the improvement of development and support activities within our industry. The author is well known to us within the Foundation having spoken at our annual conference and other ESPI events on numerous occasions and we can genuinely state that this book positively contributes to the sharing of experience that we exist to promote. - Tony Elkington Director ESPI Foundation