Step-by-Step QFD

Wouldn't it be great if you could design a product with the customer in mind - right from the very start? Well now there's a way: Quality Function Development or QFD translates the needs of the consumer directly into the design and development of new products and services. By focusing on customer needs and incorporating them into every phase of the manufacturing process it eliminates waste and improves customer satisfaction. And that means increased sales greater profits and a bigger share of the market.Step-by-Step QFD is a practical hands-on guide to implementing QFD at any organization. Written by an expert in the field it shoes how the intensive study of consumer needs can be used to help you dramatically outperform the competition. In fact the strategies outlined in this book have already met with great success at a number of corporations both within and outside of the United States. This workbook includes a case study of QFD in action 34 helpful workshops and an analysis of the synergy between QFD TRIZ and Taguchi. So whether you're a QFD trainer project manager design engineer or manufacturer Step-by-Step QFD will show you how to let one voice drive your entire design process - the customer's!