<p><b>This two-volume set contains eight activities that create an engaged workplace and improve results.</b></p><p>Gallup's <i>State of the American Workplace</i> showed that workplaces that are actively engaged outperform workplaces that are disengaged in every measure. Crosby's two-volume set contains eight activities that create an engaged workplace and improve results.</p><p><i>Volume One The Core Activities</i> starts with an overview and a chapter on building an engagement strategy to break long-standing dysfunction. Crosby then provides chapters on various conflict resolutions transition meetings and work group development.</p>