TERMS OF DISSERVICE

Hardly a day goes by without new headlines about the dark side of digital technology. Many of those headlines concern the role of social media companies in distributing false and misleading information that inflames social and political divides and even helps sway elections. Facebook, Google, and Twitter, once seen as creating an engaged, positively interconnected global community, are now facing harsh criticism. Under pressure, they are finally beginning to recognize and curb the misuse of their products by extremist groups and other malicious actors. In this new world of ubiquitous technology and the seemingly endless nefarious uses for it, how can individuals, institutions and governments harness its positive contributions while protecting each of us, no matter who or where we are? In Terms of Disservice, Dipayan Ghosh looks into the future to uncover how we can use technology to create an open and equitable global economy - one that protects every citizen of the world.