The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling

Every profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the brain drain of the Baby Boomers leaving and no clear educational process for adjusters.The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster: Write better reservation of rights lettersHandle irate insureds and claimants in a more professional mannerUnderstand how to read an estimate and medical records.Chantal M. Roberts CPCU AIC RPA is a claims handling standards practices and procedures expert witness with 20-plus years experience as a multi-lined claims adjuster. In her first book she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly proficiently and economically.