The ASQ Certified Manager of Quality/Organizational Excellence Handbook

This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality\/Organizational Excellence Handbook (CMQ\/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives and new topics introduced in the most recent BoK are included as well.