Basics of Benchmarking

<p>The first part of <i>The Basics of Benchmarking </i>provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered a</p> 1. The Language of Benchmarking 2. Commonly Asked Questions About Benchmarking 3. The Three Phases of Benchmarking: An Introduction 4. Analysis Phase Outputs 5. Discovery Phase Outputs 6. Implementation Phase Outputs 7. Conducting a Site Visit