The Big Book of Customer Service Training Games

Help your employees to excel in dealing with the public with this stimulating fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants these games utilize entertaining and instructive techniques such as role-playing charades brainstorming and debate. As a result of these exercises employees will learn how to create a rapport with the customer how to focus on the unique needs of individual customers how to maintain a positive attitude and more.