The Book of Customer Service

<p>Excellent service isn't complicated - it's just rare.</p><p>In The Book of Customer Service Daniel Brewer shows you the simple moves minor fixes and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.</p><p>Warning: Reading this book may cause sudden bursts of Why didn't I do this sooner?</p><p></p><p>Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Customer Service Daniel Brewer shares real stories hard-earned lessons and a few don't try this at home moments from decades on the front lines.</p><p></p><p>You'll learn how to:</p><p></p><ul><li>Spot the tiny fixes that make customers fall in love with you</li><li>Handle complaints without sounding like a corporate robot</li><li>Earn loyalty without coupons gimmicks or groveling</li><li>Turn awkward moments into memorable ones</li><li>Survive (and even enjoy) working with that customer</li><li>Leave people thinking I have to tell someone about this place</li></ul><p></p><p>Short on theory. Big on results. And with just enough humor to keep you turning the page.</p><p></p>