The Civility Solution: What to Do When People Are Rude

The acclaimed author of The Choosing Civility returns to the subject of common decency and thoughtful behavior.. Many of us find ourselves confronted with rudeness every day and dont know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car politeness seems to be on a downward spiral surprising us at every turn. P.M. Forni the author of Choosing Civility has the answer. He knows that rudeness begets rudeness and in The Civility Solution shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?. …A salesperson ignores your requests …A fellow driver gives you the infamous finger …Your childs playmate misbehaves …Your boss publicly reprimands you. P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.