The Client Centric Protagonist : A Narrative With Success Secrets To Client Centric Transformation

<p>- How can I as an individual become more client-focused?<br/>- How can we as a company foster client-centered transformation and culture?</p><p>If you are looking for answers to the two questions mentioned above then this is your book.</p><p>The author has presented the answers as a story of Parth an Indian Army veteran who joins a specialty chemicals company called SPKEM as an account manager. Without the requisite domain knowledge will he steer himself and his organization from a brewing storm?</p><p>Over 300+ books have been written on this topic so why one more? In author's 25 years in the industry he has closely studied organizations in B2C as well as B2B through the lens of their policies processes technology culture and people and at the same time listened to their client-side stories.</p><p>Client Centricity is a perpetual quest for most organizations and a lot has been accomplished but CXOs are still curious as to why all this doesnt translate into business growth and why are clients leaving? What do clients value?</p><p>Author gives you workable methods not empty promises. It presents a planned program with approaches tools and tips for account managers business development managers customer success managers business heads CXOs entrepreneurs consultants & business students. </p><p>The book presents the 7 Acts of Client Centric Professional Client Centric Value Plan Stakeholder Engagement 3Level Client Centricity Framework and Human-to-Human (H2H) approach.</p>