The Client Retention Matrix

<p class=ql-align-center><em style=background-color: rgba(0 0 0 0); color: rgba(0 0 0 1)>In the first book of the Conversations Made Easy series entrepreneur speaker and consultant Chris Jennings taught you how to win more clients. Now he's teaching you how to keep them.</em></p><p><span style=background-color: rgba(0 0 0 0); color: rgba(0 0 0 1)>Client relationships are the lifeblood of any business yet so many business leaders fail to develop any kind of organized team-wide methodology for making sure clients stay happy stay committed expand their business and consistently refer new clients. They know they have a problem because client opportunities die on the vine. Their teams are overworked and stressed. Projects stall or flame out completely. Everyone in the company is busy but profit margins aren't where they should be.</span></p><p><span style=background-color: rgba(0 0 0 0); color: rgba(0 0 0 1)>If this sounds familiar then this book is for you. </span><em style=background-color: rgba(0 0 0 0); color: rgba(0 0 0 1)>The Client Retention Matrix</em><span style=background-color: rgba(0 0 0 0); color: rgba(0 0 0 1)> provides practical actions and a proven system for turning high-stress client relationships into long-term mutually beneficial partnerships. You'll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business how to get everyone in your organization equipped and motivated to create an all-star client experience. Your clients will stay longer and they'll create a referral pipeline that will take your business to the next level.</span></p><p><span style=background-color: rgba(0 0 0 0); color: rgba(0 0 0 1)>It's time to stop the cycle of stress and turnover and start building client relationships that last. </span><em style=background-color: rgba(0 0 0 0); color: rgba(0 0 0 1)>The Client Retention Matrix </em><span style=background-color: rgba(0 0 0 0); color: rgba(0 0 0 1)>is your playbook for turning things around-starting right now.</span></p>