The Complete Guide to Conflict Resolution in the Workplace

<p><strong>This invaluable resource shows you why it's so much more valuable to resolve conflict than it is to eradicate it.</strong></p><p>People thrive on conflict in most areas of their lives--football games political debates legal disputes--yet steer clear from workplace conflicts. However conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se but managing conflict.</p><p>Packed with exercises case studies and checklists <em>The Complete Guide to Conflict Resolution in the Workplace</em> supplies you with: </p><ul><li>an overview of workplace conflict </li><li>diagnostic tools for measuring it </li><li>and techniques for resolving conflict such as negotiation labor/management partnerships third-party dispute resolution mediation arbitration and more.</li></ul><p>This authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it.</p>