The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners

Every workplace has its share of conflict and one of trainings universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors worldwide experience * Easy-to-follow instructions for preparation additional reading and Q A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type length and other parameters It also includes a jam-packed Trainers Toolbox containing more than sixty handouts flipcharts and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the My Workshop Starts in Five Minutes section to fully developed sessions this book will be every educators best friend.