English
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About The Book
Description
Author
The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.
Piracy-free
Assured Quality
Secure Transactions
Delivery Options
Please enter pincode to check delivery time.
*COD & Shipping Charges may apply on certain items.
Review final details at checkout.
Details
ISBN 13
9780814431832
Publication Date
-20-03-2013
Pages
-210
Weight
-292 grams
Dimensions
-152x229x13.37 mm
