The Customer Service Survival Kit

<p><strong>Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.</strong></p><p>By providing clear techniques behavioral science insights case studies situation-specific advice and actionable practice exercises workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.</p><p>In <em>The?Customer Service Survival Kit</em> you'll find tangible tips and tricks to help you discover: </p><ul><li>how to lean into criticism </li><li>how to avoid trigger phrases that can make bad situations worse </li><li>the secret to helping people feel heard </li><li>how to safely deliver bad news </li><li>and how to become immune to intimidation--among many other skills.</li></ul><p><em>The Customer Service Survival Kit</em> recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights lessons and indispensable problem-solving tools your organization holds the key to radically improving its customer service reputation.</p>