Definitive Guide to Emergency Department Operational Improvement

<p>This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.</p> <p>Preface</p><p>Acknowledgments</p><p>Authors</p><p>1 Introduction to <i>The Definitive Guide to Emergency Department Operational Improvement</i></p><p>2 Value Stream Mapping</p><p>3 Standard Work</p><p>4 5-S Workplace Organization</p><p>5 Inventory Management Basics</p><p>6 Rapid Changeover</p><p>7 Mistake Proofing</p><p>8 Lean Flow</p><p>9 ED Flow as a Network of Queues・Matching Demand and Capacity</p><p>10 The Lean ED・Lean Applications in a 100,000-Visit Emergency Department</p><p>11 Best Practices・The Door-to-Doc Interval</p><p>12 Best Practices・Doc-to-Disposition Interval</p><p>13 Best Practices・The Dispo-to-Departure Interval</p><p>14 Patient Experience</p><p>15 Leadership and Change Management in Healthcare</p><p>16 Design of the Lean ED</p><p>17 Case Studies of Operational Improvement in the Emergency Department</p><p>Index</p>