The Essential Guide to Workplace Mediation and Conflict Resolution

<p><i>The Essential Guide to Workplace Mediation and Conflict Resolution</i> examines the nature process uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues by presenting a range of techniques and case studies.<br><br>Applicable to not only one-on-one conflict but also at team and board room level this is the book for you whether you are in the front line and have to anticipate pre-empt or defuse conflicts in support of productive working relationships are already a mediator or are training to become one.</p>