The Experience Maker

Competition is tougher than ever these days and competing on price or product just doesnt work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving?The answer is customer experience and the best part about customer experience is that it''s delivered by human beings who are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers. In The Experience Maker Dan Gingiss teaches that creating a remarkable experience for customers will ensure they become a companys best marketers and salespeople. By learning from the successes of other companies and applying the proprietary WISER method (Witty Immersive Shareable Extraordinary Responsive) managers and executives learn to create remarkable experiences that their customers will want to talk about with friends family and social media followers.