The Friction Project

<b>Robert I. Sutton (Author) </b><br> <b>Bob Sutton</b> is an organisational psychologist and Professor of Management Science and Engineering at Stanford where he is a co-founder of the Technology Ventures Program at the famed D.School.<br><br><b>Huggy Rao (Author) </b><br> <b>Huggy Rao</b> is the Atholl McBean Professor of Organizational Behavior at Stanford. He is also a Fellow of the Center for Advanced Study in Behavioral Science and the Sociological Research Association.<br><br> Sutton and Rao take us on a delightful tour of bad emails infuriating subscriptions and labyrinthine hiring processes - and they show us how to fix it all. Hard to put down and easy to like this is a business book to savour. The ultimate guide to diagnosing and fixing the problems in your organization. If every leader took... this book seriously the world would be a less miserable more productive place. <p><b>'Hard to put down and easy to like'</b> - Tim Harford author of <i>The Data Detective </i>and host of <i>Cautionary Tales</i></p><p><br>No organization is totally free from destructive friction; the forces that make it harder more<br>complicated and sometimes downright impossible to get things done. Drawing on years of research and featuring case studies on the likes of Uber Netflix and Boeing <i>The Friction Project </i>teaches readers how to become 'friction fixers'.<br>Stanford professors Sutton and Rao unpack how we should think and act like <i>trustees of others' time</i>. They provide <i>friction forensics </i>to help readers identify where to avert and repair bad friction and where to maintain and inject good friction. Their <i>help pyramid </i>shows how friction fixers do their work which ranges from reframing issues they can't fix in the short term to ultimately redesigning and repairing organizations.<br><i>The Friction Project</i> is the essential guide to understanding and resolving workplace difficulties and establishing a thriving culture of positivity and productivity in their place.</p>