The Frontline Banker

The Frontline Banker is more than just a book — it’s a real relatable and bilingual (Hindi-English) journey into the life behind the counters of Indian bank branches. From endless customer queues to performance targets from system crashes to emotional breakdowns this book captures the unsaid truths daily challenges and unspoken strength of branch-level bankers. Whether you''re a new recruit a seasoned officer or someone preparing for a bank job this book will make you feel seen heard and empowered. Blending real-life stories motivational insights and practical tools The Frontline Banker serves as: A guide for everyday banking struggles A motivational companion for tired minds A training tool for skill development A mirror for the real face of banking in India Written in a simple bilingual format this book speaks directly to the hearts of India’s banking warriors — those who serve on the frontline but are often forgotten in boardroom discussions. If you''re in banking — or plan to be — this book is your survival kit. Ujjvall Shuklaa is a passionate banking professional trainer and writer with over a decade of experience in the Indian retail banking sector. Having spent years working at the grassroots level in bank branches Ujjvall understands the true pulse of frontline banking — the pressure the purpose and the people behind the counters. Through real-life observations motivational insights and hands-on training experience Ujjvall brings this book as a guiding light for bankers especially those navigating the everyday challenges of branch life. Beyond banking Ujjvall Shuklaa has a deep interest in human psychology communication and personal growth. With a flair for simplifying complex concepts and connecting emotionally with readers he aims to spark transformation not just in careers but in the mindset of every frontline banker.