The Heretic's Guide to Best Practices

<p>When it comes to solving complex problems we often perform elaborate rituals in the guise of best practices that promise a world of order certainty and control. But reality paints a far different picture which practitioners are often reluctant to discuss.</p><p>A witty yet rigorous journey through the seedy underbelly of organisational problem solving <em>The Heretic’s Guide to Best Practices</em> pinpoints the reasons why best practices don’t work as advertised and what can be done about it.</p><p>“Hugely enjoyable deeply reflective and intensely practical. This book is about weaving human artistry and improvisation with appropriate methods and technologies in order to pool collective intelligence and wisdom under pressure.”<br />—Simon Buckingham Shum Knowledge Media Institute The Open University UK</p><p>“This is a terrific piece of work: important insightful and very entertaining. Culmsee and Awati have produced a refreshing take on the problems that plague organisations... If you’re trying to deal with wicked problems in your organisation then drop everything and read this book.”<br />—Tim Van Gelder Principal Consultant Austhink Consulting</p>